Create/Edit Project

Project Setup — Define Behavior Rules, Instructions, and Information for the AI

1. Name
   • Name of the project.
2. Description
   • A brief description of the project.
3. Company Name
   • Name of the associated company.
4. Project Image
   • Display image for the project.
5. General Product/Service Information
   • General information about your products or services that may be relevant for the system to handle service requests. This could be, for example, a brief overview of your product range or key features of your services. Detailed information is not required here, as it is stored in the knowledge base.
6. Custom AI Instructions
   • Specific instructions or guidelines the AI should follow when handling service requests. For example, you can specify particular behavior rules, preferred responses, or important information the AI should take into account in its replies.
7. Vouchers & Discounts
   • Option to add vouchers or discounts that can be offered to customers when handling service requests. For example, you can enter a discount code or a description of the offer customers should receive when submitting a service request.

Project Setup — Functionality

1. Auto-generation Mode
   • Determines which requests should have responses generated automatically.
   • Disabled: No automatic responses are generated. All requests must be handled manually.
   • Filtered: Automatic responses are only generated for requests that meet certain criteria.
   • All: Automatic responses are generated for all requests.
2. Filter Configuration
   • Defines the criteria used for automatic response generation.
   • Filter by length: Automatic responses are only generated for requests that exceed a minimum length.
   • Filter emoji-only requests: Requests consisting solely of emojis are excluded from automatic response generation.
   • AI pre-filter: Requests flagged as unsuitable by an AI-based pre-filter are excluded from automatic response generation.
   • Filter combination mode: Determines whether any of the selected filter criteria must be met for an automatic response (OR), or whether all selected criteria must be met (AND).
3. Analysis Mode
   • Determines which requests the AI should analyze in order to categorize them with labels.
   • Disabled: No analysis is performed.
   • Generated responses only: Only requests that received an automatic response are analyzed.
   • All requests: All requests are analyzed.
4. Labels
   • Define labels to be used for categorizing requests. For example, you can specify different categories or topics relevant to your service requests, so the AI can categorize them accordingly.
5. Response Quality
   • Evaluate the quality of generated responses using AI-driven rules.
   • Responses with a poor rating can be automatically revised.
   • To ensure quality, you can define quality criteria that are taken into account when evaluating responses.

     Use Audienca Reflection

     You can order the product Audienca Reflection (or request a test account) at Audienca Reflection