Overview of service requests

1. Tabs

   • Filter requests by status:
     • All: Shows all requests.
     • Open: Pending requests.
     • Answered: Resolved requests.
     • Closed: Archived requests.

2. Filter Options

   • Allows filtering by time range, request type, and priority.

3. Create New Manual Service Request

   • Create a new manual request.

4. Request List Header

   • The list is divided into user, status, request type, labels, and actions.

5. Actions Column

   • Available actions for each request, e.g., “View request”.

6. Username

   • Shows the name of the user who submitted the request.

7. Status

   • Current status of the request: Open, Answered, or Closed.

8. Request Type

   • Categorizes the type of request (e.g., comment, support, review).

9. Labels

   • Displays relevant tags for a request (e.g., “Purchase interest”).

10. View Icon in Actions Column

• Click to view and process the request in detail.

Use Audienca Reflection

You can order the product Audienca Reflection (or request a test account) at Audienca Reflection