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View service request

View Service Request

  1. Request Content

    • Displays the content of the service request along with the user’s name.

  2. Motivation Analysis of the Service Request

    • Shows the motivation assessment for the request.

  3. Support Response

    • Contains the system-generated response, based on the request and available information from the knowledge base.

  4. System Evaluation

    • Displays the system’s own quality rating of the generated response. You can also rate the response manually.

  5. Motivation Analysis of the System Response

    • Shows the motivation assessment for the generated response.

  6. Debug and Edit Button

    • Allows you to debug the request and edit the generated response to improve quality or correct errors.

  7. Discard

    • Allows you to discard the request if it is irrelevant or unusable.

  8. Mark as Resolved

    • Marks the request as resolved when the generated response is satisfactory and no further action is needed.

Use Audienca Reflection

You can order the product Audienca Reflection (or request a test account) at Audienca Reflection