Applications
Purpose
The Applications page is the start page of the Controlboard. Each application your company has licensed has its own card. Click the card to switch to the application without signing in again. You also find the cards for the academy and the knowledge base here.
Who can see this?
All roles see the Applications page. Which cards appear depends on the license of your company and on your role:
- Only cards of applications that your company has licensed appear. Applications that are not licensed are not displayed.
- Only administrators see the MatchLytics Assessment card.
- The Call Leader card appears with a Call Leader license; companies licensed for Call Assistant get it automatically.
- All users see the Academy and Knowledge Base cards.
Layout
- Menu – for administrators with the items Applications, Company, E-Mails and Settings.
- Application cards – one card per licensed application.
- Chip – marks the status of an application, here Alpha.
- Academy – opens the academy.
- Knowledge Base – opens the documentation.
Users only see the item Applications in the menu and no MatchLytics Assessment card.
- Menu – with the item Applications only.
- Application cards – without the MatchLytics Assessment card.
- Academy and Knowledge Base – as for administrators.
The cards at a glance
| Card | Visible to | Documentation |
|---|---|---|
| Call Assistant | companies with a license | Call Assistant |
| Call Leader | companies with a license for Call Leader or Call Assistant | – |
| MatchLytics Assessment | administrators, with a license | MatchLytics-Assessment |
| MatchLytics Management | companies with a license | MatchLytics-Management |
| MatchLytics Sales | companies with a license | – |
| Portrait Shop | companies with a license | Profile Shop |
| Audienca Reflection | companies with a license | Audienca Reflection |
| Audienca Enhance | companies with a license, chip Alpha | Audienca Enhance |
| Academy | everyone | – |
| Knowledge Base | everyone | – |
Functions
Start an application
- In the menu, open the item Applications.
- Click the card of the application you want.
The application opens in the same browser tab, and you are signed in automatically. Clicking Call Assistant starts the installed program. If it is not installed, the message “Call Assist is not installed. Please install Call Assist (popup) and try again.” appears.
Read the chips
A chip below the name of a card shows the status of the application. Possible values are Alpha, Beta, Intern and New. Currently only Audienca Enhance carries a chip (Alpha).
Open the academy
- Click the Academy card.
- Wait a moment. While the connection is being set up, the card is dimmed.
The academy opens in a new tab, and you are signed in there. If a help text or an email links directly to the academy, a redirect page with the text “Opening the academy …” appears first. If the redirect fails, the page shows “The academy could not be opened. Please try again.” with the button Try again and the link Back to the application overview.
Open the knowledge base
Click the Knowledge Base card. The documentation opens in a new tab. The card is available to all users.
Return to the Controlboard
- In the application, open the profile menu by clicking your name in the header.
- Click the Control Board button (arrow icon).
You are signed out of the application and return to the Applications page. From there you start the next application without signing in to the Controlboard again.
Notes
If a card is missing, the application is not licensed for your company, or the card is reserved for administrators (MatchLytics Assessment). Contact the administrator of your company.
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